reviews of 3622 web apps
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Customer Retention Analytics Software

Published 05/23/2012 and rated Ratingstars5 5 out of 5 stars
by Jess Meli
What can you use the app for?

Mineful is software that helps companies retain their customers. It is not a report-generation system that simply produces reports about patterns. Mineful will perform analysis related to customer dissatisfaction and disloyalty patterns that have been observed regarding customers' association with a company and its products or services. The software with the take action in an attempt to mitigate the negative trend. It does not dazzle the user with numerous reports which the users have to interprete and then proceed to determine next steps by themselves. Instead, Mineful goes to the next step which involves trying to fix the problem or doing something about the observed information. By analyzing the information, Mineful is able to save users time and effort. It gets the user to the preferred point of action so that critical time is not wasted as the customers continue to leave the company.

Mineful screenshot
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What is the history and popularity of the app?

Mineful was created by Jaime Brugueras and uses business intelligence to help businesses retain their customers. Applying math principles and using data in a way that provided advanatges for companies was also a major driving force for the creation of Mineful. hat's intuitive. In order to make Mineful really valuable it needed to take action and affect the bottom line. That's what Mineful is today. The application takes action and is able to make an immediate difference. By analyzing customer data and providing a list of actions including a list of customers that businesses need to get in touch with, Mineful is able to help companies improve their bottom-line and this makes the application even more popular. Also, helpful is the application's ability to predict risks and trigger offerings.

What are the differences to other apps?

While other customer retention application produce a multitude of charts and reports that the user has to figure out, Mineful does not focus on just producing reports, but actually goes to the next step of providing actional insights that can be used to take immediate action and fix the problem or prevent an issue from escalating. Mineful is also able to integrate with other systems to achieve the best results for customer retention.

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How does the web app look and feel to use?

Navaigation is easy on Mineful despite the numerous section which help customers manage the customer retention process. It is easy to log in if the user has created an account on the system. A variety of customer and transactional data sources are visually displayed which helps prevent errors while trying to integrate sources. Users can choose to collect data, measure information and interact with customers. The application feels safe and easy to use.

How does the registration process work?

To use Mineful, users need to register an account that will have a username and password. This information will be used to log into the system. Users are able to sign up for free without providing any financial or credit card information. There are also no contracts to sign or agree to.

What does it cost to use the application?

Mineful provides a free trial period after which users need to pay fees to continue using the software. During the free trial period, all features are available. Monthly payment plans are available which are based on the number of customers that businesses want to manage. Various customer size ranges include 0 to 2500 customers, 2500 to 5000 which costs customers, 5001 to 10000 customers, 10001 to 25000 customers, 25001 to 50000 customers and a another plan that caters to companies with over 50,000 customers. For over 50,000 customers, businesses need to contact Mineful for pricing.

Who would you recommend the application to?

For many companies that have customers especially online retailers, mineful can be a useful tool because it specifically focuses on customer retention and identifies patterns that can be detrimental to customer loyalty and satisfaction. If a company has no problems with customers, using this application can help indicate a shift in current patterns. Also, for companies that already have problems with customer satisfaction and loyalty, Mineful can provide targeted methods that can help reverse the negative trend.

  • Mineful will identify patterns that indicate customer dissatisfaction or disloyalty
  • Actionable insights are provided to help companies understand why customers leave
  • The software determines the best way to retain customers
  • It also integrates with E-Commerce and CRM data
  • Statistics is used analysis and predicting which customers are at risk

Mineful video

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Mineful pricing

Cheapest plan (per month) : $35.00
(0 to 2,500 customers)




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Link to app information

Getsatisfaction Company blog